If you are experiencing issues with your EasyDens device, please contact the Anton Paar ConsumerTec customer support team for assistance.
To help identify the issue as efficiently as possible, it is important to include the following information in your message:
- Detailed description of the issue you observe
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A brief description of the type of samples being measured
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Clear photos of the device (including the front, back, and battery compartment)
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The serial number of the device (starts with "8...")
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A copy of the purchase receipt or invoice
Please send all relevant information to: support@easydens.com
After receiving the message, the customer support will carefully review the case and provide guidance on the next steps to resolve the issue.